Frequently Asked Questions
If you have any other questions, you can email us at info@expensecounselors.com or call us at 475-399-7874.
what is expense counselors?
We are an independent company established to ensure that our clients receive the best utility pricing available without the hassle.
How much money can I save?
In New England our customers are saving on average over $1,000 a year.
HOW long does it take to sign up?
Minutes. Just send us a copy of your bills and we provide you with a free expense report and recommendation.
how much is this going to cost me?
Nothing. We guarantee our membership fee will be less than your savings or we credit your account the difference. Our standard residential home electric membership fee is 25% of whatever we save you every 12 months, you keep the rest.
what is the risk of signing up?
There isn't any. Hire Expense Counselors and let us handle the utility companies. You don't get charged if you don't save.
HOW LONG DOES IT TAKE TO BEGIN SAVING after i sign up?
Depending on your provider, you will begin saving the month after you sign up with us.
what happens if rates change during the year?
This is what we do best. We constantly monitor and change your account to make sure you're getting the best plan for your home or business. We don't sign you up and then forget about you like other companies do.
how is this possible?
We spend countless hours negotiating and searching for the best rates available. Whether we are battling your cable provider for a lower rate or analyzing the best electric rates, we use our combined experience to help you pay less.
Are there any bills you don't do?
Currently we are unable to lower your Water, Trash, Wireless Phone or Alarm bill.
Do i still call my regular provider if I have an issue or the POWER goes out?
Yes, nothing changes about your account, your bill is just lower each month.
HOW ARE YOU DIFFERENT FROM THE ANNOYING LETTERS sent to me IN THE MAIL?
These letters come from individual suppliers. They do not offer the best rates and they hope you stop paying attention so they can charge you more after a few month's time.
will I ever pay more than I would have under my standard supplier?
We guarantee you will pay less than your standard supplier or we credit your account the difference.
why wouldn't i sign up IMMEDIATELY?
If you enjoy taking hours out of your day to deal with utility companies and paying more than you should, you might think twice. Otherwise, you would be crazy not to sign up with us.